Week 2: Business Foundations
Your personal research tasks are for deeper critical reflection and demonstration of your thinking and working processes.
These are the research tasks for this week, please share your findings on the ideas wall and on your blog:
Research some of the core operational aspects of a design studio or freelance business.
Research how to map out a hypothetical resourcing model for a new business which utilises your unique design expertise.
Week 2: Talis Resource Lists- My Business model
Following AIGA (The Professional Association for Design) for best practices in Graphic Design
I’ve always thought coming up with a pricing structure was a bit like sticking your finger up in the air and seeing which way the wind is blowing, but according to AIGA there is a process of setting fees and there are three fundamental conditions to consider - 1. Overheads (keep them low to stay in business) 2. Estimation (make sure you cover yourself with a clear and concise proposal and outline possible additional costs) 3. Market conditions (make sure you cover yourself for the project worth - where is it going to be used?).
It's essential to understand the project's brief and the client's specific requirements thoroughly, and this can vary massively depending on the client’s requirements and where the project is going to be used. This includes determining the complexity of the design, the intended usage, and the timeline for completion. AIGA recommends considering factors like the designer's experience and skill level, market demand, and the project's potential impact on the client's business.
Transparency is crucial, so it's best to present my clients with detailed proposals that outline the services provided, the estimated number of hours required, and the overall cost. Additionally, AIGA advises incorporating a contingency fund for any unforeseen changes or additional work so I need to make sure I cover these in detailed estimating. Regularly reviewing and updating pricing structures to reflect industry standards and economic fluctuations is also recommended, ensuring fair compensation for designers while maintaining competitive rates in the market.
Here are some best practices to also consider in my process of setting fees:
Materials - Have I got the facilities and supplies to oversee the project? Will I need to purchase anything else to complete the job and if I do have I covered myself in the estimate that these will be included or will be additional? Items may include stock images, fonts etc
Additional Services - Anything additional needs to be documented. Does the project require image retouching as the photography of a required standard, has copy been supplied in the correct format or may need to be rewritten, or maybe the photography supplied is not in the correct format and additional images need to be supplied (image searching can take hours). All of these need to be outlined and charged accordingly.
Estimating - The difference between profit and loss. Make sure you cover the complexity and all aspects of the project so you don’t need to go back to the client for unforeseen circumstances. If the project is large and complex, consider building in a contingency allowance so this doesn’t eat into your profit.
Revisions - Aways allow for a certain set of revisions (I always allow for x2 sets) and after that state that additional charges will apply at £xx rate. I always find this helps the client to focus rather than glimpse over what you have produced. It’s also best to categorise what is a revision and what is a design layout change.
Market conditions - This is not just based on the time it takes to produce and create the deliverables requested, but on whom it is going to be used by. For instance, an annual report for a Fortune 500 corporation is going to have a greater inherent worth than an in-house newsletter for a local business.
Usage rights - Is it likely that this work will be used again in future? If so will you be paid for it? Most of the work that designers produce have a limited shelf life but this should be considered for future use and future income.
Negotiations - It’s always good to ask the client if they have a budget set aside for the project. If so you can gauge their expectations. Its incredibly important to understand the goal of production negotiations. And a key point to remember is that you are not going to be a good fit for everyone and don’t commit to a project that will take all your time for o or little reward.
Week 2 - My Business
Task for week 2 - Decide my business model, structure and plan how I’d like my practice to grow.
I already have an established business, organically grown, and doing okay, but run more as a consultancy (as it’s only me) rather than the agency I’d like it to be. I absolutely the business structure and ethos of Studio Moross and the energy of Ustwo
This is my current strategy for running my business and how I plan to get it in shape:
Business Plan:
Current: No plan - winging it!
Future: Develop a comprehensive business plan that outlines my studio's goals, target market, services offered, pricing strategy, marketing plan, and financial projections. This will serve as a roadmap for my company's growth.
Legal Structure:
Current: The Colour Suite (change name?) Private limited company (Ltd) / limited liability partnership (LLP). (need to check!)
Company Name and Registration: The Colour Suite Limited
Future: Change the company name to something more dynamic?! Take inspiration from module 710?
Financing and Budgeting:
Current: x2 retainers (no contract in place - ek!) and the rest of ad-hoc work from an organically grown client base developed over 10 years. I have an accountant and payroll to manage bookkeeping, payroll, and tax filings accurately. I have business Insurance in place to protect your studio against potential risks and liabilities and propoerty Insurance.
Future: Explore funding options for new equipment. First employee (get them as a freelancer first to see if it works) Rent out x2 desk space to cover expenditures.
Intellectual Property Protection: Understand the importance of intellectual property (IP) in the design industry and take steps to protect my creative work. Consider trademarking your company name and logo, and ensure you have clear contracts or agreements with clients regarding ownership and usage rights of design assets.
Contracts and Legal Agreements: Must put in place contracts and legal agreements for my studio, including client contracts, service agreements, and non-disclosure agreements (NDAs). These documents will not only protect my rights but establish a professional working relationship with clients. May need to seek advice from a professional?
New Business
Current: Complacent with current workload and only take on jobs I can manage. New business has come from recommendations and has good retention of clients.
Future: Look at future growth through a marketing plan. Join (good) networking groups, and re-engage with any lapsed clients.
How am I going to grow the business - current average sales invoiced per month
My ideal client is a ‘retainer’ and currently I have x3 of these which books out most of my time.
I like retainer clients as I get to know their business inside out and have become a ‘design studio’ extension of their business. The rest of my monthly time is spent with ‘fillers’ which are regular clients, again some who I have worked with for years, who come back for artwork updates, new projects and print.
Working out my fee structure
This is the hard bit (intake of breath)… time to get serious.
Reflection:
It all looks a bit serious when you write it out and quite daunting to take steps to move the business forwards. After listening and watching all the lectures I know I probably have to take a leap of faith into the unknown of being a business manager rather than a graphic designer.
I also found lots of resources on a freelancers daily rate, but not much information on what a studio would charge. Very few have any pricing structure on their website, and information was based strictly on price per project basis.
NOTE EDIT - This pricing structure changed in my final pdf document when I changed my business to a new business, location and structure.
References:
Talis resources:
The process of setting fees | Eva Domain Bruck, available at
https://content.talisaspire.com/falmouth/bundles/5cd424db69df505bd5634ef4